We want to change the way everyone buys a mattress! Most retailers will only give you a month or two to decide whether you like their mattress (if even that long!). At The Back Store, we want you to feel secure in knowing that not only did you get your new mattress at a GREAT PRICE but that you have 5 years to exchange your mattress if you don’t like it for any reason.
How can we offer this?? At The Back Store, we have been experts in helping people sleep better since 1997. With that expertise and support from our customers, we have gained confidence in our ability to help our customers choose their perfect mattress to get a great nights’ sleep for years to come. Over the years we have seen some of the lowest mattress return rates in the industry so we decided, why not have the longest Mattress Comfort Guarantee as well! Our customers know that we have the best selection of mattresses at the lowest prices and that’s why they choose us to help them with such an important mattress decision.
We want you to choose your new mattress with confidence and that’s why we offer the 5-Year Comfort Guarantee to let you “sleep easy” knowing that your mattress investment is protected.
Our 5-YEAR Mattress Comfort Guarantee
To ensure that our customers get their absolute best nights’ sleep, we offer a 5-Year Comfort Guarantee to exchange their mattress for another mattress of equal or greater value. Our Comfort Guarantee allows for a one time comfort exchange. In order to fully experience the mattress and ensure that it is completely adjusted to the body, comfort exchanges may begin 60 days after the date of purchase.
If you are not completely satisfied with your mattress, we welcome you to come into the store and work with one of our specialists to help you reselect the mattress best suited for your individual needs.
Other Terms & Conditions:
- Mattress must be in new sanitary condition and with law tags attached.
- Mattresses that are stained, soiled, contain odors or are damaged in any way will not be accepted for exchange.
- Use of a quality mattress protector is required.
- If mattress becomes defective per manufacturer specifications, the manufacturer’s warranty will be utilized for the exchange.
- After the initial four months after date of purchase, customer is responsible for any delivery charges related to the exchange.
- There are no refunds or store credits at any time during the comfort guarantee.
- Guarantee is for the mattress – Adjustable bases, foundations & accessories will not be exchanged.
- No change in mattress size may be made during the comfort guarantee.
- All floor models are sold as a final sale with no comfort guarantee.
- The Guarantee does not restart with the exchange to a different mattress.
- Visit an associate in-store for any questions and further details.